Monitoring - Change Healthcare has made progress in their restoration process. We have performed security and operational checks to confirm that we have the technical ability to safely submit claims and retrieve ERAs with Change Healthcare and have begun re-enabling this connectivity. Users should be aware that Change Healthcare has not yet fully reconnected with all payors and ConnectCenter is not yet available.

If your organization opted to use a temporary Office Ally connection to submit claims, we recommend that you continue to use that option until ConnectCenter is available and all of your payors are reconnected. The full list of Change Healthcare Exchange Payors for claim submission and ERA retrieval is available at https://support.changehealthcare.com/customer-resources/payer-lists

The CentralReach platform remains fully operational.

Apr 12, 2024 - 11:03 EDT
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

Change Healthcare has begun reconnecting with payors, and is in a testing phase for their claims submissions process. We do not yet have clear timelines for the completion of their restoration efforts.

The CentralReach platform is fully operational.

Mar 26, 2024 - 17:43 EDT
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time.

The CentralReach platform is fully operational.

Mar 18, 2024 - 12:17 EDT
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions remain paused at this time.

The CentralReach platform is fully operational.

Mar 11, 2024 - 10:06 EDT
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Mar 04, 2024 - 08:59 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 29, 2024 - 08:55 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 28, 2024 - 09:10 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 27, 2024 - 10:26 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 26, 2024 - 14:36 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 26, 2024 - 09:00 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 23, 2024 - 16:15 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 23, 2024 - 09:20 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 22, 2024 - 16:46 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 22, 2024 - 13:26 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

If you are a Change Healthcare customer, Change Healthcare has advised that claim submissions be paused at this time.

The CentralReach platform is fully operational.

Feb 22, 2024 - 10:49 EST
Update - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

The CentralReach platform is fully operational.

Feb 22, 2024 - 10:10 EST
Identified - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

The CentralReach platform is fully operational.

Feb 21, 2024 - 17:10 EST
Investigating - Change Healthcare is continuing to experience a service disruption and is working to resolve the issue. Monitor at status.changehealthcare.com.

The CentralReach platform is fully operational.

Feb 21, 2024 - 10:24 EST

About This Site

Welcome to the CentralReach system performance status page. Here, you will be able to stay up to date and view real-time updates pertaining to the platform's performance.

For additional support, please contact our Support Team at 800-939-5414 or open a support ticket.

CentralReach Platform ? Operational
90 days ago
100.0 % uptime
Today
Members Site ? Operational
90 days ago
100.0 % uptime
Today
Web Site ? Operational
90 days ago
100.0 % uptime
Today
Search ? Operational
90 days ago
100.0 % uptime
Today
API ? Operational
90 days ago
100.0 % uptime
Today
Hosting / Data Center ? Operational
90 days ago
100.0 % uptime
Today
Servers ? Operational
90 days ago
100.0 % uptime
Today
File / Resource Management ? Operational
90 days ago
100.0 % uptime
Today
Site Access ? Operational
90 days ago
100.0 % uptime
Today
DNS ? Operational
90 days ago
100.0 % uptime
Today
Background Services ? Operational
90 days ago
100.0 % uptime
Today
Third-Party Services Degraded Performance
90 days ago
76.98 % uptime
Today
Change Healthcare ? Degraded Performance
90 days ago
53.97 % uptime
Today
Office Ally Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024

No incidents reported.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.