Office Ally Claim Processing Issues

Incident Report for CentralReach

Resolved

This incident has been resolved.

Posted Jan 16, 2019 - 15:36 EST

Update

We are continuing to work on a fix for this issue.

Posted Jan 16, 2019 - 15:35 EST

Identified

We are currently experiencing an issue with electronic claim exports for Office Ally and ZirMed. As a result, the claim electronic gateways have been temporarily disabled. You won’t be able to submit nor receive claims while the gateway is disabled. Claims will remain in a processing queue and will be reprocessed once we reconnect the gateways. We are working to correct this issue as soon as possible.

Posted Jan 16, 2019 - 13:41 EST

This incident affected: CentralReach Platform.