Claim Processing Issues

Incident Report for CentralReach

Resolved

The issue affecting claim exports has been resolved and the clearinghouse gateway has been enabled. Thank you for your patience.

Posted Jan 16, 2019 - 18:31 EST

Identified

We are currently experiencing an issue with electronic claim exports for Office Ally and ZirMed. As a result, the claim electronic gateways have been temporarily disabled. You won’t be able to submit nor receive claims while the gateway is disabled. Claims will remain in a processing queue and will be reprocessed once we reconnect the gateways. We are working to correct this issue as soon as possible.

Posted Jan 16, 2019 - 15:37 EST

This incident affected: CentralReach Platform.